CIVILITY AT WORK
How people treatment is a critical
success driver for business
In Civility at Work, Lew Bayer describes the business case for civility and explains how organizations can increase employee retention, performance, and overall revenue by creating a workplace culture of human kindness and civility.
In case you were
not aware, research focusing on both Canadian and U.S. companies shows that a
whopping 98% of people polled have experienced uncivil behavior on the job.
And, according to the fourth annual study on Civility in America: A
Nationwide Survey, conducted by global public relations firm Weber
Shandwick and public affairs firm Powell Tate in partnership with KRC Research,
civility in America continues to erode. This year’s study found that 70% of the
Americans believe incivility has reached crisis proportions. Alarmingly, 81% of
the Americans think that incivility is leading to an increase in violence at
work. Notably, 80% of the people are dissatisfied with their jobs.
Increasingly,
people are choosing employers who understand that civility is good business.
In Civility at Work, Lew Bayer describes the business case for civility
and explains how organizations can increase employee retention, performance,
and overall revenue by creating a workplace culture of human kindness and
civility.
OTHER WORKS BY DR. LEWENA BAYER:
Incivility at work is real. And it is real in manufacturing. According to a Gallup State of the American Workplace report, 75 percent of manufacturing workers are disengaged at work. In fact, the manufacturing industry, according to the Gallup report, is the least engaged industry across sectors. A closer look at the research reveals that a primary cause for this disengagement is poor leadership. Specifically, supervisors and managers with low social acuity are co-creating uncivil workplace cultures. Manufacturing Civility provides a 6Cs formula for solving people problems. These strategies result in continuous improvements that shift workplace culture away from traditional toxic and uncivil organizations towards healthier, more positive workplace experiences for employees in manufacturing environments
The "people-treatment" aspects of the proprietary
Manufacturing Civility methodologies have been co-created by 20-year,
internationally recognized experts in the field of civility training-Lewena
Bayer, CEO of Civility Experts Inc., and a veteran of the manufacturing
industry, Christian Masotti. The tried-and-true methodologies shared in the
book have been proven to impact individual morale, wellness, and outlook in
organizations across sectors, including manufacturing.Civility-when specifically
applied to how people are treated at work, is a continuous improvement strategy
that has been proven to have measurable impacts on:• Retention and engagement•
Performance• Workplace wellness and safety• Innovation, creativity, and
problem-solving• Bottom-line business metrics, including profitability
“A truly
fulfilling professional life leads to a healthy family life - a necessity for
the future of our planet. Let Lew show you how to improve your company's bottom
line while helping restore psychological safety to our workplaces. A book
filled with useful facts and excellent advice.” Jay
Remer, The Etiquette Guy
About Dr.
Lewena Bayer:
Lew
believes that “Civility is its own reward”. She suggests that “In choosing
civility, people find their best self, and in doing so, they experience the
grace, courage, generosity, humanity, and humility that civility engenders.”
For more than 20 years
Dr. Lewena Bayer has been internationally recognized as the leading expert on
civility at work. With a focus on social
intelligence and culturally-competent communication, the team at Civility
Experts – which includes 500+ affiliates in 48 countries has supported 100’s of
organizations in building better workplaces. In addition to her role as CEO of
international civility training group Civility Experts Inc.
www.CivilityExperts.com which includes The Civility Speakers Bureau, and
Propriety Publishing. Lew is Chair of the International Civility Trainers’
Consortium, President of The Center for Organizational Cultural Competence
www.culturalcompetence.ca, and Founder of the In Good Company Etiquette Academy
Franchise Group www.ingoodcompanyetiquette.com. Including 2-time, international
bestseller, The 30% Solution, and the pending December release of Golden Rule
Peace and Civility Lew is a 16-time published author. Lew is also a proud
mentor for The Etiquette House, a member of the Advisory Board for A Civil
Tongue, was a national magazine columnist for 10 years, and has contributed
expert commentary to many online, print, and television publications. More information about Lewena can be found
at: Lew Bayer – International Civility Expert
To request additional review copies or an interview with Dr. Lewena Bayer, please contact Mickey Mikkelson at Creative Edge Publicity: mickey.creativeedge@gmail.com / 403.464.6925.
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